How to Deal with a Negative Google Review of your Orthodontic practice
As an orthodontist, you know that your reputation is everything. That’s why it can be so upsetting when you receive a negative Google review. But how should you respond?
Here are some tips on how to deal with a negative Google review in a professional and effective way:
- Stay calm. It’s natural to feel angry or defensive when you read a negative review, but it’s important to stay calm and professional. Remember that the reviewer is probably just expressing their own personal experience, and it’s not a reflection of you or your practice as a whole.
- Read the review carefully. Take some time to read the review carefully and try to understand why the reviewer is unhappy. What specific aspects of their experience were negative? Once you understand their perspective, you can start to formulate a response.
- Apologise. Even if you don’t agree with the reviewer’s assessment, it’s always best to apologize for their negative experience. This shows that you’re taking their feedback seriously and that you’re committed to providing excellent customer service.
- Offer to help. If the reviewer is willing to provide more information, offer to help them resolve their issue.
- Respond publicly. Once you’ve responded to the reviewer privately, you should also post a public response on Google. This shows other potential patients that you’re taking their feedback seriously and that you’re committed to resolving any issues.
- Learn from the experience. Even if you can’t please everyone, you can still learn from negative reviews. Take some time to reflect on what the reviewer said and see if there’s anything you can do to improve your practice.
By following these tips, you can effectively deal with negative Google reviews and protect your reputation as an orthodontist.
Here are some additional tips for dealing with negative Google reviews:
- Don’t respond too quickly. Take some time to cool off before you respond to the review. This will help you avoid saying something you’ll regret later.
- Be specific. Don’t just say “I’m sorry you had a bad experience.” Explain what went wrong and how you’re going to fix it.
- Be polite. Even if the reviewer was rude to you, it’s important to be polite in your response.
Remember, negative Google reviews are an unfortunate part of doing business. But by following these tips, you can minimise their impact on your reputation and protect your business.