Project Description

Preparing for change

Our client is an established, successful mixed specialist practice based in the Midlands. They were concerned about the impact of the NHS re-tendering process and recognising the need to be proactive in developing their portfolio of private patients, engaged us to support their on-going practice development activities.

After reviewing their existing patient marketing initiatives and performing a detailed competitor analysis, we made a number of recommendations for the longer-term development of the practice. Working with all members of the team, we identified opportunities for improved patient engagement and developed and implemented their new marketing strategy. We supported the introduction of a treatment coordinator role and working with the management team, supported them through the change process as new working practices were introduced.

By providing an on-going comprehensive range of marketing and practice development services to the practice, we have enabled them to focus on the key patient engagement activities required to grow their private patient portfolio.

“As Managing Director of a busy NHS practice, I have struggled with overcoming resistance of change in the workplace facing negativity at every turn to increase our private revenue. However, Neil has guided me and educated me with the proper tools to engage my staff, gaining more positive responses and actions to help grow the business together as a team. A great weight has lifted and I have found a joy for the business once again!”
MD - NHS / Private Specialist Orthodontic Practice