PATIENT ENGAGEMENT

Above everything else, we advocate patient engagement as the most effective means of developing your practice. Patient engagement starts long before their first appointment and if you get it right, patients will leave as advocates promoting their great experience to a wide circle of family, friends and associates. Every interaction with a patient is an opportunity for engagement and we can help you and your team improve how you do this.

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HOW WE CAN IMPROVE YOUR ENGAGEMENT WITH PATIENTS

Every interaction your patient has with your practice and your team is an opportunity for improved engagement. This can be via your website, social media channels or during visits to your practice for treatment.

It is important to recognise and manage these ‘interactions’ well to deliver a consistent message to the patient about the experience they will have whilst undertaking treatment at your practice. We have identified six separate stages of the patient experience with the actual orthodontic treatment itself only being one of these six stages. Working with you, we can help you and your team to better manage the patient process so that you can deliver the experience you would wish your patient to talk about.

OUR SERVICES

Full review of your patient engagement and marketing activities

We will review all aspects of your patient engagement and marketing process and highlight where your strategy is working and where changes can be made. Starting with a conversation about what you want to achieve and where you feel the areas of concern are, we will review, from a patient perspective, your external engagement such as your website and social media channels. Then, spending a day with you and your team we will look at the complete enquiry to treatment process employed in your practice and identify improvements for you to consider. We will discuss our findings and recommendations with you and will provide you with a prioritised action plan to improve your new patient marketing.

Examples of our work with orthodontic practices

“I would like to thank you for all the encouragement and guidance you provided the individual team members. I was impressed with the time spent with each member of the team to understand their roles and the current challenges in their duties. You found solutions and provided advice from your personal experiences as a previous patient. I really appreciated the time spent and your attention to convey information that I felt was very specific to the needs of the practice and my team. I look forward to working with you again and welcoming you back to the practice.” Dr Asif Chatoo – London Lingual Orthodontic Clinic