One of the single most important things you can do to develop your practice is to improve the way you engage with your patients. This will lead to higher treatment take-up rates, increased referrals, and improved staff morale. For this to happen, you need to fully understand the entire patient experience from when the patient first starts to research treatment options through to post-completion when they will leave as an advocate for your practice.

Images ©


Every interaction the patient has with your practice and your staff will leave an impression on how valued they feel as an individual. This, combined with the treatment experience, will determine the impression they have of your practice and what they say about you.

To understand the patient experience at your practice, we need to work with you to fully understand not just the process you follow for new patients but also the people and culture at your practice and how this impacts on the delivery of the patient experience.


New patients are only really looking for two things, reasons to stay and reasons to walk away. If you want to increase your conversion rate, you need to develop your patient experience.

How we can help you with improving the patient experience

Engagement review

Working with your team we will review how effectively you engage with new and existing patients and suggest changes you may wish to consider.

Learn more

Improving the patient process

After reviewing your existing patient process, we will suggest how you may change this to bring additional benefits to you and your patients.

Learn more

Staff development

We have devised several innovative in-practice workshops that will help your team to better understand the patient experience and any newly devised patient processes.

Learn more

When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.

Dale Carnegie

We value a long term working relationship with our clients and will work with you to identify innovative solutions to the challenges you face. Our approach is to find out from you what works well for you and to adapt our services to best meet your needs.

We very much look forward to working with you.